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Return and Refund Policy

At Skin Secrets, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Below is our hassle-free return and refund policy:

  1. Eligibility for Returns
  • Products can be returned within 7 days of receiving your order.
  • To be eligible for a return:
    • The product must be unused, unopened, and in its original packaging.
    • A valid proof of purchase (e.g., receipt or order confirmation) must be provided.
  1. Non-Returnable Items
  • Opened, used, or damaged products cannot be returned.
  • Products purchased during sales or promotions are non-refundable unless they arrive damaged or defective.
  • Gift cards and promotional items are non-returnable.
  1. How to Initiate a Return
  • Contact our support team at 📧 Info@skinsecrets.store or 📞 +923226277366 to request a return.
  • Provide your order details, reason for the return, and images if applicable (e.g., damaged products).
  • Once approved, you will receive instructions for returning the product.
  1. Shipping for Returns
  • Customers are responsible for the return shipping costs unless the product was defective or incorrectly sent.
  • We recommend using a reliable courier service with tracking for all returns.
  1. Refund Process
  • Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days through your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged product).
  1. Exchanges
  • We only replace products if they are defective or damaged.
  • If you need an exchange, contact us within 7 days of receiving your order.
  1. Damaged or Defective Products
  • If your product arrives damaged, contact us within 24 hours of delivery.
  • Provide clear photos of the damaged item and packaging for a quick resolution.
  1. Questions or Concerns?

If you have any issues with your return or refund, feel free to contact us:
📧 Email: Info@skinsecrets.store
📞 Phone: +923226277366

 

Thank you for choosing Skin Secrets. We are dedicated to providing high-quality skincare products and excellent customer service.

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